Questions-Réponses


Club Lolita Perks

 

By joining Club Lolita, you benefit from :
a 20% discount on each of your orders thanks to a personal code valid for 1 year.
- Gifts included in your orders
- A dedicated communication to give you a preview of our latest news and products.

To Become a Member
You have to have placed a first order on our Eshop www.lolitalempicka.com and filled in the Subscription Form.
An email is then sent to you by our team within 15 days.

Your perks are valid for 1 year.

 
Sample Request

At the moment, we do not offer free shipping of samples.

 
Exchanges & Refunds

If a product does not suit you, you have 14 days to return it to us.

However, we will only be able to exchange and refund products returned in their original condition & unopened.

If this is the case, simply fill out this form and return the unwanted product to us. 

 
Order Status

 Order in Progress :

the order has been confirmed and we have already sent you a confirmation email containing the order number.

Dispatched Order:
As soon as your order leaves our warehouse, we will send you a confirmation email with the tracking number of the package.

To check the status of your order at any time, Enter the order number indicated in the email you received, or on the Order Tracking page in the My Account section.

 
I didn't receive the newsletter. What do I have to do to receive it?

Try adding the domain LolitaLempicka.com to the list of approved senders in your email account. This way, future newsletters will not be blocked by the spam filter. If you still do not receive the newsletter, please contact us.

 
I can't connect to My Account. What should I do?

 When you sign up, Lolita Lempicka recognises the country you are in and automatically associates it to your account. Your account will therefore only be active on the version of the site corresponding to your country. If your email address or your password for the My Account account are not recognised, check that you are on the version of the site on which your account is registered.

If you have forgotten your password, click on the link "Forgot your password? "link located on the Login page, then follow the instructions to change your password.

For assistance, please contact us. We will be happy to help.

 

How do I delete my account?

If you wish to delete your Lolita Lempicka Account, please make your request here

I am returning a gift: who will be refunded?

If the order was paid by PayPal or credit card, then the refund will be paid to the account or credit card used. For security reasons, we are not allowed to make the refund to a different account or credit card.

 
Delivery

We make every effort to ensure that you receive your order in the best possible condition.

  • COLISSIMO DOMICILE
    VYour package will be delivered within 48 hours, directly to your mailbox. If it is not big enough and you are absent, a delivery notice will be left with you allowing you to choose a new delivery date on the Internet within 6 working days or to pick up your package the next day at the post office of your choice. 

  • COLISSIMO POINT RETRAIT
    With Colissimo Point Retrait you have a choice of several methods of withdrawal to retrieve your package 
    • at the Post Office
    • at a Pick Up Point
    • at a Pick Up Station 
  • INTERNATIONAL
    We deliver via Colissimo or DHL to the following destinations :

    | EUROPE Zone 1 | Germany Belgium, Luxembourg, The Netherlands
    | EUROPE Zone 2 | Italy, Spain, The United Kingdom, Austria, Portugal
    | INTERNATIONAL | Bulgaria, Cyprus, Croatia, Denmark, United Arab Emirates, Estonia, United-States, Greece, Ireland, Israël, Latvia, Lithuania, Malaysia, Malta, Morocco, Norway,, Poland, Czech Republic, Serbia, Singapour, Slovakia, Slovenia, Sweden, Switzerland, Vietnam
  •  

     
    Has Mon Premier Parfum changed ?

    Lolita Lempicka has decided to write a new page in her history by adapting her products to her intimate convictions: animal respect, human respect. Thus, our teams have worked to make our products more respectful of humans, animals and the environment by developing new formulations in line with the Vegan and Cruelty-free logic. The abandonment of certain components of the formulation has a subtle impact on the fragrance. However, you must understand that this bias is in favor of your well-being and that of the planet.
    Find more information on our page Lolita Green

     
    Payment Method

     

    On the Lolita Lempicka eshop, you can use the following means of payment :

    Bank Card: Visa, MasterCard, American Express, Visa Electron, Carte Bleue.

    The total amount will be debited from your card at the time of order confirmation. Lolita Lempicka has a Quick Purchase option that allows you to store your credit card information so that you don't need to enter it again when making future purchases.

    PayPal : make online purchases easily without having to enter your credit card information on the website. Your account will be debited when your order is finalised. To create a new PayPal account, visit www.paypal.com.

     

     
    Can I change my order, add or remove products?

     

    Unfortunately, that is not possible. Each order is processed separately, and once your order has been confirmed, it is impossible to change the details.

    If you wish to purchase additional items, you must place a new order. 

     

     
    Can I return the items by choosing the carrier myself?

     

    Of course you did. You can use a different carrier than the one who delivered the package. In this case, please send the package to the following address:

    SDPP

    ZI N°2 Extension

    26, rue d’Avrilly

    27000 EVREUX

    Lolita Lempicka is not responsible for the theft or loss of the package during transport. This is why we advise you to choose a shipping service with tracking. Moreover, shipping fees will not be refunded.

     
    Refunds

    Returns are generally validated within 3 working days of arrival at our warehouse. In busy periods, this can take up to 7 working days. Once your return has been validated, we will immediately make a refund request and send you a confirmation email.

    Refund processing times vary depending on the method of payment used. For security reasons, refunds cannot be made to a different credit card than the one used to pay for the order.

    Credit Cards : Our bank will make the refund within 7 working days after sending the confirmation email. After that, the time it takes to re-credit your credit card will depend on your credit card company.

    PayPal : lThe refund will be visible on your PayPal account within 24 hours from the date of sending the confirmation email.

     
    Payment Security

    On the Lolitalempicka.com site, each payment is highly secure thanks to the use of the Monetico payment solution which uses the standardised encryption system called "the TLS protocol". When you are on the payment page, it is materialized by:

    • a padlock pictogram in a corner of your navigator
    • in the address bar of your browser, the browser is in "https://" mode instead of "http://";
    • when you switch from unencrypted mode to encrypted mode (and vice versa), browsers display a message warning you of the change.

    Check these items before entering confidential data, it is a guarantee of security. In order to use the most powerful protocols, we recommend the use of a browser with the latest version.

    PCI DSS Certification

    PCI DSS is a standard written jointly by the Carte Bleue/Visa and EuroCard/MasterCard networks. It includes recommendations to guarantee the security of confidential information held by companies, such as bank card numbers, credit card numbers, etc., in order to ensure the security of the data.

    3D-Secure

    Since October 2008, a new safety standard has been operational in France. It aims to authenticate the holder of a bank card when making a payment over the Internet. This standard is known as "Verified by Visa" for Visa and "MasterCard SecureCode" for MasterCard. Its principle is based on the verification of information known only to the cardholder (such as the 4-digit code) and which will be requested by his bank during web transactions..

    In order to secure your payments, we guarantee that :

    • The credit card number is entered on a secure page hosted by the bank, so it is not known to Lolita Lempicka.
    • The information is encrypted (TLS technology).